YOUR PACK PASS HAS GONE DIGITAL!
Getting Started
Minimal setup is required to use the Pack Pass mobile; most users will be able to begin using it in minutes.
To add your Pack Pass to your digital wallet, you must have an approved Pack Pass photo. If you don't yet have a photo, please contact us!
- Submit Your Photo Online
Click here to upload your photo.
- For best results, take a square photo or crop square
- Crop the photo just above the head to the middle of the chest
- Should be taken against a plain lighter background
- Should be directly facing the camera
- Should be a recent photo within six months
- Best results with sufficient amount of light (use your flash)
- No hats or head coverings (unless daily religious attire; no obscuring the face)
- No sunglasses or face coverings
- No photos of photos
- Eyes should be open and looking toward the camera
- Must be a color photo
- Nobody else should appear in the photo
- Do not use an app filter on your face, etc.
- Take pictures from a camera app, not from a social media app, etc.
Follow the steps below and start using your Pack Pass Mobile ID today!
- Download the Transact eAccounts Mobile App on your phone
- Search for "NSU", select South Dakota DSU-SDSU-USD-NSU, then select Northern State
- Click "Add to Wallet" and accept the Terms
The eAccounts Mobile App can also:
- Display account balances and transaction history
- Add Thunder Bucks flex dollars
- Mark your Mobile Pass ID as lost or stolen
- Set up auto-reload and low balance alerts
Having issues adding your Pack Pass Mobile ID?
Contact Technology Services at 605-626-2283 or help@northern.edu
Setup Instructions and System Requirements
Access the full User Guide and FAQs for each available digital wallet below:
Using Your Pack Pass Mobile On Campus
- Where can I use my Pack Pass Mobile?
Use your Pack Pass at the following locations:
- Laundry in the residence halls
- Beulah Williams Library
- Pop/beverage machines across campus
- Einstein Bros. Bagels in the Student Center
- Dining services in the Student Center
- Grid Market, featuring Created with Love in Great Plains East
- Barnett Center concessions
- Dacotah Stadium concessions
- Soccer (Pavilion) concessions
- Barnett Fitness Center access
- Student activities attendance
- How do I update information on my Pack Pass?
Name information on the Pack Pass comes to us from Banner.
- For instruction on how to change your preferred name in Banner, students can visit the Preferred Name Change article on the Knowledge Base. For information on updating your legal name, visit the Legal Name Change article.
- NSU employees should contact Human Resources.
- Why are my account balance(s) not displaying?
Account balances currently are only displayed on Apple and Samsung Galaxy devices. If your account balance is $0, it will not display until funds are added.
If you have available funds that are not displaying, please contact the Finance Office at 605-626-2566 or by email at nsustudentaccounts@northern.edu.
- Why do I have a negative balance on my Pack Pass account?
A negative balance can occur if you make a transaction when a retail device is offline. When the devices comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
- I used my credit card at a participating retail location when I meant to use my Pack Pass. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund and then process the transaction using your Pack Pass.
- I am graduating or leaving Northern. What happens to my Pack Pass Mobile ID?
Just like your physical Pack Pass, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another university that participates in mobile credentials, your Mobile ID will stay active and update accordingly.
Frequently Asked Questions
- I am not having success adding my Pack Pass Mobile ID to my device. How do I get help?
Please contact the Pack Pass Card Services office:
- Phone: 605-626-2283
- Location: MeWaldt-Jensen 303
- Email: help@northern.edu
- Ticket: https://support.northern.edu
- How do I change or recover my Northern account credentials?
Please visit the myNSU landing page to recover or reset your account credentials.
- I already have the Transact eAccounts mobile app installed. Do I need to update it?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
- How do I update the Transact eAccounts mobile app?
On your device, visit the Apple Store or Google Play Store and search for Transact eAccounts. The store will prompt you to install any required updates.
- My balance is different on my device from what is in Transact eAccounts. What should I do?
Confirm that your device is not in airplane mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Securing Your Account
- What should I do if I lose my physical card or mobile device, or if I believe there has been fraudulent use of my account?
- Contact the NSU Card Services office at 605-626-2283 or help@northern.edu to notify us to deactivate your Pack Pass. Be sure to let us know if it is your physical card, watch, and/or phone version of the card that should be deactivated. Any device not specified to be suspended will remain active.
- If applicable, identify the fraudulent activity, such as purchases or door access, and contact the NSU Card Services Office at 605-626-2283 or help@northern.edu
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner
- Select the Card Management option
- Choose the credential you want to deactivate and toggle it off
- You will receive a confirmation email. Only the selected card will be deactivated All other credentials will remain active
- In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on "Deactivate Card"
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
- Additional instructions for Lost/Found Apple devices and Find my iPhone are located at https://support.apple.com/en-us/HT201472
- Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com
- How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps:
- In the Transact eAccounts app:
- Click the settings gear in the upper right corner
- Select the Card Management option
- Choose the credential you want to reactivate and toggle it on
- You will receive a confirmation email. Only the selected card will be reactivated
- In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to reactivate and click on "Reactivate Card"
- You will receive a confirmation email. Only the selected card will be reactivated.
- In the Transact eAccounts app: